Terms of service

By using our website or placing an order, you agree to the following terms.

Products and Orders
We aim to provide accurate product descriptions, photos, and prices. Colors may vary slightly by screen. If an error affects your order, we will contact you before proceeding. We may cancel orders due to unavailable stock, suspected fraud, or pricing errors. If we cancel a paid order, we will issue a refund.

Pricing and Payments
Prices are listed in U.S. dollars. Any applicable taxes and shipping charges are shown at checkout. Payment is required before an order is processed.

Shipping and Delivery
Processing and delivery estimates are provided in our Shipping Policy or at checkout. Products may ship directly from our suppliers and arrive separately. Please provide an accurate shipping address. If your order is delayed, missing, or damaged, contact us so we can help.

Returns and Refunds
Please review our Return Policy for eligibility, instructions, and refund timelines.

Product Use
Follow all product instructions, size guidelines, and warnings. Supervise your pet when appropriate and discontinue use if a product becomes damaged. Our products are not a substitute for veterinary advice or treatment.

Website Use
You may not use our website for unlawful activities, fraudulent purchases, or actions that interfere with its operation. Content owned by us may not be copied or used commercially without permission.

Your Rights
Nothing in these terms limits any consumer rights or protections available under applicable law.

Changes to These Terms
We may update these terms by posting a revised version on this page. Changes apply going forward and do not change the terms of orders already placed.

Contact Us
For questions about these terms or your order, please contact us through our Contact Us page.