Refund policy

We accept return requests within 30 days of delivery. Items must be unused, unwashed, and in their original packaging with all included parts.

To request a return, contact us with your order number. Please wait for approval and return instructions before sending anything back.

Customers pay return shipping unless the item arrived damaged, defective, or incorrect. If there’s a problem with your order, contact us promptly and include photos so we can help.

For hygiene reasons, we cannot accept returns of used grooming products, opened food or treats, or used pet bedding, unless damaged or defective.

Once your return is received and inspected, we’ll notify you of approval. Approved refunds will be issued to your original payment method within 10 business days. Your bank may take additional time to post the refund. Original shipping charges are nonrefundable unless the return is due to our error.

This policy does not limit any rights you have under applicable law.